> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tohpolyclinic.ae/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# About the Branch

# TOH Dubai Branch Knowledge Base

## Branch Profile

### Location

**Branch Name:** Touch of Health Polyclinic - Jumeirah Branch

**Address (English):**
155 Jumeirah Street, Jumeirah 1, Dubai, UAE
Beside Mercato Mall, Opposite Emirates NBD Bank

**Address (Arabic):**
جميرا 1، دبي
شارع جميرا 155
بجانب ميركاتو مول
مقابل بنك الإمارات دبي الوطني

> Important Note:
> Patients should use the service road when approaching the clinic.

---

## Transportation

### By Bus

**Route:** Bus No. 9

**Nearest Stop:** Mercato Mall

---

## Clinic Working Hours

### All Departments

| Day | Working Hours |
| ---- |
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 10:00 AM - 9:00 PM |

---

# Medical Departments

## Dermatology Department

### Doctors

| Doctor | Duty Days | Duty Hours |
| ---- |
| Dr. Raed | Check Schedule | Check Schedule |
| Dr. Nour | Check Schedule | Check Schedule |

---

## Beauty Therapy Department

| Therapist / Doctor | Duty Days | Duty Hours |
| ---- |
| Dr. Gihan | On Demand | On Demand |
| Nibal | Saturday, Monday, Wednesday | 10:00 AM - 9:00 PM |
| Dr. Najwa | All Days | 12:00 PM - 9:00 PM |

---

## Laser Department

| Therapist | Duty Days | Duty Hours |
| ---- |
| Judith | Except Friday | 10:00 AM - 9:00 PM |
| Nibal | Saturday, Monday, Wednesday | 10:00 AM - 9:00 PM |

---

## Nutrition Department

| Specialist | Duty Days | Duty Hours |
| ---- |
| Rahaf | Check Schedule | Check Schedule |

---

## Audiology Department

| Specialist | Duty Days | Duty Hours |
| ---- |
| Pearl | On Demand | On Demand |
| Ensaf | Except Saturday & Sunday | 9:00 AM - 5:00 PM |

---

# Main Services

## Aesthetic & Dermatology

* Dermatology Consultations
* Skin Rejuvenation Treatments
* Acne Treatments
* Pigmentation Treatments
* Anti-Aging Procedures
* Botox
* Dermal Fillers
* Skin Boosters
* PRP Treatments

## Beauty & Laser

* Laser Hair Removal
* Beauty Therapy Sessions
* Facial Treatments
* Skin Tightening Treatments

## Nutrition

* Nutrition Consultation
* Weight Management Programs

## Audiology

* Hearing Assessment
* Hearing Aid Consultation
* Hearing Aid Fitting & Maintenance

---

# Insurance Information

## Covered

### Hearing Aids

Insurance Providers:

* Neuron
* Medulla

Coverage:

* 50% Coverage
* Maximum Benefit: AED 6,000

---

## Not Covered

### Aesthetic Treatments

The following services are not covered by insurance:

* Botox
* Fillers
* Skin Boosters
* Laser Treatments
* Cosmetic Procedures
* Beauty Therapy Treatments

---

# Payment Methods

Accepted Payment Options:

* Cash
* Credit Card
* Debit Card
* Bank Transfer

### Buy Now Pay Later

* Tamara (Subject to Eligibility)
* Tabby

### Installment Plans

* Currently Not Available

---

# Parking Information

### Free Parking

* 6 Complimentary Parking Spaces Available

### Additional Parking

* RTA Paid Parking Available Nearby

---

# Communication Channels

Patients may communicate with the clinic through:

* PBX System
* Direct Phone Call
* WhatsApp
* Social Media Channels

---

# AI Agent Response Rules

## Location Queries

If a patient asks:

* Where are you located?
* How can I reach the clinic?
* What is your address?

Respond with:

"Touch of Health Polyclinic is located in Jumeirah 1, Dubai, on Jumeirah Street beside Mercato Mall and opposite Emirates NBD Bank. Please note that patients should use the service road when approaching the clinic."

---

## Working Hours Queries

Respond with:

"Our clinic operates every day from 10:00 AM to 9:00 PM."

---

## Insurance Queries

Respond with:

"Hearing aids are covered by Neuron and Medulla insurance with 50% coverage up to AED 6,000. Aesthetic and cosmetic treatments are not covered by insurance."

---

## Parking Queries

Respond with:

"We offer 6 free parking spaces for patients. Additional RTA parking is available nearby."

---

## Payment Queries

Respond with:

"We accept cash, card payments, bank transfers, and Tamara (subject to eligibility). Installment plans are currently not available."